Privacy Policy

This Privacy Policy explains how Key Advanced Limited handles personal information in connection with this website and enquiries sent to us. It does not replace the privacy information provided for an individual mobile app.

1. Who is responsible

Key Advanced Limited is responsible for the personal information described in this policy. For privacy enquiries or requests, email [email protected]. Our correspondence address is provided in the footer of this page.

2. Information you provide

If you email us, we receive your email address and any name, contact details, message or attachments you choose to send. We use this information to respond to your enquiry, provide requested support, discuss a potential business relationship and keep an appropriate record of our correspondence. Providing this information is voluntary, but we may be unable to respond without a reply address or enough detail about your request.

Please do not send passwords, payment card details, account credentials or unnecessary financial or identity documents. For app support, describe the issue and share only the information needed to investigate it.

3. Website access and technical information

When you request a page, your browser sends technical information needed to deliver it, such as your IP address and browser details. The server or hosting provider may record access and error information, including the requested page, time of access and response status, to operate, protect and troubleshoot the website.

4. Cookies and similar technologies

The website itself does not set advertising or analytics cookies, include third-party tracking scripts, or store a visitor profile in browser storage. Fonts and app preview images are served with the website. Your browser may cache these files to load pages more efficiently; caching is not used by this website to identify you.

Following an external link takes you to another service, which may use cookies or other technologies under its own policy.

5. Service providers and disclosures

Website hosting and email services necessarily process information needed to deliver those services. Information in an enquiry may also be shared with people assisting us with that enquiry, support or professional advice where needed for that purpose. We may disclose information where required by law or necessary to establish, exercise or defend legal rights.

Depending on the services involved, information may be processed in a country other than the one in which you are located. Privacy protections can differ between countries. Contact us if you need information about the handling of a particular enquiry.

6. Retention and security

We retain enquiry information for as long as reasonably needed to deal with the enquiry and any resulting relationship, meet applicable record-keeping obligations or resolve a dispute. The appropriate period depends on the purpose and nature of the record; this policy does not prescribe a single period for every record.

We seek to limit access to information to those who need it for the purposes described above. No website, email system or transmission method can guarantee absolute security.

7. Your requests and choices

You can ask whether we hold personal information about you and request access or correction under applicable data protection law. You may also ask us to delete information that is no longer needed or raise an objection to a particular use. We will consider these requests subject to applicable law and any information we must retain. We may need proportionate information to verify your identity before responding.

Send requests to [email protected], explaining the request and the correspondence or information concerned. You may also raise concerns with the relevant data protection authority.

8. Apps and external services

This website introduces our apps and links to their App Store and Google Play listings. App permissions, purchases, advertising, analytics and other in-app features are outside the scope of this website policy. Before using an app, review its own privacy notice and the information in its store listing. Apple, Google and other external services handle information under their own terms and privacy policies.

9. Updates

We may update this policy to reflect changes to the website or how information is handled. The date above identifies the latest version. Where required, we will provide additional notice of material changes.